#engineer-direct{--accent:#0c648b;--soft:#e7f4fa;--mark:#63b6dc;--ink:#092c45;--muted:#536777;--line:#d6e1e6;--paper:#f5f8fa;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;color:var(--ink);background:#fff;font-synthesis:none}
#engineer-direct *{box-sizing:border-box}
#engineer-direct{margin:0}
#engineer-direct button,#engineer-direct input,#engineer-direct textarea,#engineer-direct select{font:inherit}
#engineer-direct button,#engineer-direct a,#engineer-direct input,#engineer-direct textarea,#engineer-direct select{-webkit-tap-highlight-color:transparent}
#engineer-direct button,#engineer-direct a{touch-action:manipulation}
#engineer-direct button{cursor:pointer}
#engineer-direct button:disabled{cursor:default}
#engineer-direct a{color:var(--accent);text-underline-offset:4px}
#engineer-direct button:focus-visible,#engineer-direct a:focus-visible,#engineer-direct input:focus-visible,#engineer-direct textarea:focus-visible,#engineer-direct select:focus-visible,#engineer-direct summary:focus-visible{outline:3px solid var(--accent);outline-offset:4px}
#engineer-direct [hidden]{display:none!important}
#engineer-direct p{margin:0}
#engineer-direct img{display:block;max-width:100%}
#engineer-direct .ed-title,#engineer-direct h2{font-weight:600;letter-spacing:-.035em;margin:0}
#engineer-direct h2{font-size:30px;line-height:1.2}
#engineer-direct button{color:inherit}
#engineer-direct small{font-size:13px;line-height:1.55}
#engineer-direct .version{color:var(--muted)}
#engineer-direct .prepare-panel{grid-column:1/-1;margin-top:32px;padding:28px;background:var(--paper);border-radius:12px}
#engineer-direct .prepare-top{display:flex;justify-content:space-between;align-items:center;gap:16px}
#engineer-direct .prepare-top h2{font-size:26px;margin-top:8px}
#engineer-direct .quiet-button{background:white;border:1px solid var(--line);border-radius:6px;padding:10px 16px;min-height:44px;font-size:14px}
#engineer-direct .quiet-button:hover{background:var(--soft)}
#engineer-direct .prototype-note{font-size:13px;line-height:1.6;color:var(--muted);margin:12px 0 24px}
#engineer-direct .prepare-grid{display:grid;grid-template-columns:1fr 1fr;gap:32px}
#engineer-direct .dropzone{border:1px dashed var(--accent);background:white;border-radius:8px;text-align:center;padding:24px 16px;display:flex;flex-direction:column;align-items:center;gap:10px}
#engineer-direct .dropzone.drag{background:var(--soft);outline:3px solid var(--mark)}
#engineer-direct .upload-symbol{font-size:32px;color:var(--accent)}
#engineer-direct .dropzone strong{font-size:15px}
#engineer-direct .dropzone>span:not(.upload-symbol){font-size:13px;color:var(--muted)}
#engineer-direct .dropzone small{font-size:11px;color:var(--muted)}
#engineer-direct .file-button{display:inline-flex;position:relative;padding:12px 20px;min-height:44px;border:1px solid var(--line);border-radius:6px;font-size:14px;font-weight:600;cursor:pointer;overflow:hidden}
#engineer-direct .file-button input{position:absolute;inset:0;opacity:0;width:100%;cursor:pointer}
#engineer-direct .file-button:focus-within{outline:3px solid var(--accent);outline-offset:3px}
#engineer-direct .task-fields{display:flex;flex-direction:column;gap:10px;min-width:0}
#engineer-direct label{font-size:14px;font-weight:600}
#engineer-direct label span{font-size:12px;color:var(--muted);font-weight:400;margin-left:8px}
#engineer-direct textarea,#engineer-direct input:not([type=file]),#engineer-direct select{border:1px solid #aabcc8;border-radius:6px;padding:12px;background:white;color:var(--ink);width:100%;min-width:0;font-size:16px}
#engineer-direct textarea{resize:vertical;line-height:1.5}
#engineer-direct textarea::placeholder,#engineer-direct input::placeholder{color:#687b87}
#engineer-direct .counter{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--muted)}
#engineer-direct .task-fields>.primary-button{margin-top:10px}
#engineer-direct .task-fields small{color:var(--muted)}
#engineer-direct .file-list{list-style:none;padding:0;margin:12px 0 0;display:grid;gap:8px}
#engineer-direct .file-list li{display:flex;gap:12px;align-items:center;background:white;border-radius:6px;padding:8px;min-width:0}
#engineer-direct .file-list img{width:48px;height:48px;object-fit:cover;border-radius:4px}
#engineer-direct .file-type{display:grid;place-items:center;width:48px;height:48px;background:var(--soft);font-size:10px;flex-shrink:0}
#engineer-direct .file-info{min-width:0;flex:1}
#engineer-direct .file-info strong{font-size:12px;overflow-wrap:anywhere;display:block}
#engineer-direct .file-info small{font-size:11px;color:var(--muted)}
#engineer-direct .file-list button{background:none;border:0;min-width:44px;min-height:44px;font-size:22px}
#engineer-direct .error{color:#a84235;font-size:13px;line-height:1.5;margin-top:8px}
#engineer-direct dialog{width:min(560px,calc(100% - 32px));max-height:calc(100dvh - 32px);border:1px solid var(--line);border-radius:12px;padding:24px;color:var(--ink);box-shadow:0 20px 70px #092c4530}
#engineer-direct dialog::backdrop{background:#092c4580}
#engineer-direct .dialog-top{display:flex;align-items:center;justify-content:space-between;gap:16px}
#engineer-direct dialog h2{font-size:28px;margin:12px 0 24px}
#engineer-direct dialog textarea{margin-top:8px;font-size:14px}
#engineer-direct dialog p{font-size:13px;line-height:1.6;margin:14px 0}
#engineer-direct dialog .primary-button{margin:12px 0}
#engineer-direct dialog small{color:var(--muted)}
#engineer-direct #ed-message-status{color:var(--accent)}
#engineer-direct{display:grid;grid-template-columns:minmax(0,5fr) minmax(0,7fr);gap:24px 44px;padding-block:36px 24px;align-items:start}
#engineer-direct .module-intro{grid-column:2;grid-row:1;min-width:0}
#engineer-direct .eyebrow{text-transform:uppercase;letter-spacing:.13em;font-size:10px;font-weight:650;color:var(--accent);display:flex;align-items:center;gap:10px;line-height:1.6}
#engineer-direct .eyebrow>span:empty{width:26px;height:2px;background:var(--mark)}
#engineer-direct .ed-title{font-size:clamp(32px,3.1vw,44px);line-height:1.08;margin:12px 0 12px}
#engineer-direct .ed-title>span{color:var(--accent)}
#engineer-direct .lead{font-size:15px;line-height:1.6;color:var(--muted)}
#engineer-direct .main-actions{margin-top:19px}
#engineer-direct .primary-button{display:flex;justify-content:space-between;gap:16px;align-items:center;min-height:56px;padding:14px 22px;border-radius:9px;background:var(--accent);border:0;color:#fff;font-weight:600;text-decoration:none;line-height:1.4;font-size:16px;width:100%;transition:filter .18s,transform .18s}
#engineer-direct .primary-button:hover{filter:brightness(1.08);transform:translateY(-1px)}
#engineer-direct .primary-button>span:last-child{font-size:23px}
#engineer-direct .max-cta{background:linear-gradient(110deg,#471aff 0%,#630eff 53%,#007aff 100%);box-shadow:0 5px 16px #471aff23;position:relative;overflow:hidden}
#engineer-direct .max-cta img{width:72px;height:23px;object-fit:contain;flex-shrink:0}
#engineer-direct .max-cta>span:nth-child(2){flex:1;border-left:1px solid #ffffff55;padding-left:22px}
#engineer-direct .max-cta:after{content:"";position:absolute;inset:0;pointer-events:none;transform:translateX(-150%) skew(-15deg);background:linear-gradient(90deg,transparent,#ffffff19,transparent);animation:ed-cta-shine 1.8s .8s 1}
#engineer-direct .response-time{display:flex;align-items:center;gap:5px;flex-wrap:wrap;font-size:12px;margin-top:10px}
#engineer-direct .response-time>span{font-size:19px;color:var(--accent);margin-right:3px}
#engineer-direct .response-time small{font-size:11px;color:var(--muted);margin-left:2px}
#engineer-direct .attachment-line{display:flex;align-items:center;flex-wrap:wrap;gap:4px 14px;margin-top:7px}
#engineer-direct .attachment-trigger{display:flex;align-items:center;gap:6px;border:0;background:#eef2ff;color:#4732bd;border-radius:7px;padding:7px 11px;min-height:44px;font-size:13px;font-weight:600}
#engineer-direct .attachment-trigger>span{font-size:24px;font-weight:400}
#engineer-direct .attachment-trigger i{font-style:normal;opacity:.4}
#engineer-direct .attachment-trigger:hover{background:#e3e8ff}
#engineer-direct .attachment-line>span{font-size:12px;color:var(--muted)}
#engineer-direct .engineer-scene{grid-column:1;grid-row:1/3;min-width:0;align-self:stretch;display:flex;flex-direction:column}
#engineer-direct .portrait{position:relative;margin:0;flex:1;min-height:610px;max-height:740px;border-radius:14px;overflow:hidden;background:#8e989e}
#engineer-direct .portrait>img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;object-position:50% 40%;transform:scaleX(-1)}
#engineer-direct .portrait:after{content:"";position:absolute;inset:50% 0 0;background:linear-gradient(transparent,#0a243bdd);pointer-events:none}
#engineer-direct .portrait figcaption{position:absolute;z-index:1;left:28px;bottom:30px;color:#fff;display:grid;gap:7px}
#engineer-direct .portrait figcaption>span{font-size:13px}
#engineer-direct .portrait figcaption>span:first-child{font-size:11px;color:#e3edf3}
#engineer-direct .portrait figcaption strong{font-size:29px;font-weight:600;letter-spacing:-.025em}
#engineer-direct .portrait-caption{display:flex;gap:14px;align-items:center;padding:18px 2px 0;font-size:13px;line-height:1.65;color:var(--muted)}
#engineer-direct .portrait-caption strong{color:var(--ink);font-weight:500}
#engineer-direct .caption-mark{color:var(--accent);width:37px;height:37px;border-radius:50%;background:var(--soft);display:grid;place-items:center;font-size:22px;flex-shrink:0}
#engineer-direct .conversation-area{grid-column:2;grid-row:2;min-width:0}
#engineer-direct .demo-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;font-size:11px;color:var(--muted);margin-bottom:10px}
#engineer-direct .demo-badge{font-size:10px;color:#627481;background:var(--paper);border:1px solid var(--line);padding:5px 8px;border-radius:5px;white-space:nowrap}
#engineer-direct .max-chat{border:1px solid #c9d8e4;border-radius:13px;overflow:hidden;background:#fff;box-shadow:0 8px 25px #0f38540a;font-family:Arial,sans-serif;color:#101820}
#engineer-direct .max-chat-header{display:flex;align-items:center;gap:10px;padding:10px 14px;background:#fff}
#engineer-direct .chat-back{font-size:28px;color:#333;line-height:1;margin-right:3px}
#engineer-direct .max-chat-header img{width:37px;height:37px;object-fit:cover;object-position:50% 18%;border-radius:50%}
#engineer-direct .max-chat-header>div{flex:1;min-width:0}
#engineer-direct .max-chat-header strong{display:block;font-size:14px;font-weight:600;line-height:1.35}
#engineer-direct .max-chat-header small{font-size:11px;color:#71818e;display:block;margin-top:2px}
#engineer-direct .max-chat-header button{height:44px;width:44px;border:0;background:transparent;font-size:24px;color:#49718b;border-radius:50%}
#engineer-direct .max-chat-header button:hover{background:#edf5fa}
#engineer-direct .chat-body{height:330px;overflow-y:auto;overscroll-behavior:contain;padding:12px 18px 16px;scrollbar-width:thin;scrollbar-color:#6ab2d9 transparent;background-image:url("/assets/foundation-longread-r4/engineer-direct-v1/max-chat-pattern.svg"),linear-gradient(145deg,#95d7f7,#9ab7fa 53%,#97d6e6);background-size:230px 230px,cover;display:flex;flex-direction:column;gap:9px;scroll-behavior:smooth}
#engineer-direct .chat-day{font-size:10px;line-height:1.6;color:#fff;background:#5d9eba80;padding:2px 10px;border-radius:12px;align-self:center;flex-shrink:0}
#engineer-direct .bubble{max-width:88%;border-radius:13px;padding:10px 12px 7px;box-shadow:0 1px 0 #5c99b52b;font-size:13px;line-height:1.4;flex-shrink:0;overflow-wrap:anywhere}
#engineer-direct .incoming{background:#fff;align-self:flex-start;border-bottom-left-radius:4px}
#engineer-direct .outgoing{background:#e9fdff;align-self:flex-end;border-bottom-right-radius:4px}
#engineer-direct .sender{display:block;font-size:11px;color:#0789bf;font-weight:600;margin-bottom:4px}
#engineer-direct .client-number{font-weight:400;font-size:10px}
#engineer-direct .intro-content{display:flex;gap:10px;align-items:start}
#engineer-direct .intro-content img{width:94px;height:72px;object-fit:cover;border-radius:6px;flex-shrink:0}
#engineer-direct .intro-content p{font-size:13px}
#engineer-direct .timestamp{display:block;text-align:right;color:#7a98a8;font-size:9px;line-height:1.25;margin-top:4px}
#engineer-direct .timestamp b{font-size:11px;color:#279ed4;font-weight:400;letter-spacing:-3px;padding-right:3px;margin-left:3px}
#engineer-direct .voice-bubble{width:88%}
#engineer-direct .voice-control{display:flex;align-items:center;gap:9px;min-width:0}
#engineer-direct .voice-play{border:0;background:#229ac5;border-radius:50%;color:#fff;min-width:44px;width:44px;height:44px;display:grid;place-items:center;font-size:17px}
#engineer-direct .voice-play[aria-pressed=true]{background:#137dab}
#engineer-direct .voice-track{flex:1;min-width:0}
#engineer-direct .voice-wave{height:26px;display:flex;align-items:center;gap:2px;overflow:hidden}
#engineer-direct .voice-wave span{width:2px;flex:1;min-width:1px;max-width:3px;border-radius:2px;background:#87cde6}
#engineer-direct .voice-wave span.played{background:#188fba}
#engineer-direct .voice-track>span{font-size:9px;color:#2596bc;display:block;margin-top:2px;font-variant-numeric:tabular-nums}
#engineer-direct .transcript-toggle{position:relative;align-self:start;min-width:44px;min-height:44px;border:0;background:#249dc6;color:white;border-radius:8px;font-size:16px;font-weight:600}
#engineer-direct .transcript-toggle>span{position:absolute;right:2px;bottom:0;font-size:10px}
#engineer-direct .transcript-toggle[aria-expanded=false]{background:#a2d9eb;color:#13799d}
#engineer-direct .transcript-toggle[aria-expanded=false]>span{display:none}
#engineer-direct .voice-transcript{margin-top:10px;font-size:13px;line-height:1.5}
#engineer-direct .voice-transcript p+p{margin-top:10px}
#engineer-direct .reply-slot{flex-shrink:0;display:flex;flex-direction:column;min-height:54px}
#engineer-direct .typing-indicator{align-self:start;display:flex;align-items:center;gap:3px;border-radius:13px;background:white;padding:13px 15px;font-size:11px;color:#628497}
#engineer-direct .typing-indicator>span{margin-right:6px}
#engineer-direct .typing-indicator i{width:4px;height:4px;border-radius:50%;background:#309ec9;animation:ed-typing .7s infinite alternate}
#engineer-direct .typing-indicator i:nth-child(3){animation-delay:.2s}
#engineer-direct .typing-indicator i:nth-child(4){animation-delay:.4s}
#engineer-direct .answer-bubble{animation:ed-answer-in .25s ease-out}
#engineer-direct .chat-composer{display:flex;gap:10px;align-items:center;background:#fff;padding:9px 15px;min-height:43px;color:#8a98a3}
#engineer-direct .chat-composer>span:first-child{font-size:25px;line-height:1;transform:rotate(-35deg)}
#engineer-direct .chat-composer>span:nth-child(2){font-size:11px;flex:1}
#engineer-direct .chat-composer svg{width:19px;height:22px;fill:none;stroke:#8a98a3;stroke-width:1.6}
#engineer-direct .chat-result{display:flex;align-items:flex-start;gap:9px;margin-top:10px;color:var(--muted);font-size:12px;line-height:1.5}
#engineer-direct .chat-result>span:first-child{font-size:20px;color:var(--accent);line-height:1}
#engineer-direct .case-gallery{grid-column:1/-1;margin-top:10px;padding-top:24px;border-top:1px solid var(--line);min-width:0}
#engineer-direct .gallery-heading{display:flex;justify-content:space-between;align-items:end;gap:16px;margin-bottom:15px}
#engineer-direct .gallery-heading h2{font-size:22px;margin-top:5px;letter-spacing:-.025em}
#engineer-direct .gallery-heading>span{font-size:11px;color:var(--muted)}
#engineer-direct .case-cards{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
#engineer-direct .case-card{padding:0;border:1px solid var(--line);border-radius:9px;text-align:left;background:#fff;overflow:hidden;min-width:0;transition:border-color .15s,box-shadow .15s,transform .15s}
#engineer-direct .case-card:hover{transform:translateY(-2px);border-color:#788ed5}
#engineer-direct .case-card[aria-pressed=true]{border-color:#5540e2;box-shadow:0 0 0 2px #5540e222}
#engineer-direct .case-card img{width:100%;height:84px;object-fit:cover}
#engineer-direct .case-card>span{display:flex;justify-content:space-between;align-items:center;gap:6px;min-height:48px;padding:10px;font-size:11px;line-height:1.35}
#engineer-direct .case-card>span:after{content:"↗";font-size:17px;color:#7263d3}
#engineer-direct .case-card[aria-pressed=true]>span{background:#f2f1ff;color:#4635af}
@keyframes ed-typing{to{opacity:.3;transform:translateY(-2px)}}
@keyframes ed-answer-in{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}
@keyframes ed-cta-shine{to{transform:translateX(150%) skew(-15deg)}}
@media (max-width:1120px){#engineer-direct{gap:22px 28px;grid-template-columns:minmax(0,4fr) minmax(0,6fr)}
#engineer-direct .portrait figcaption{left:20px}
#engineer-direct .portrait figcaption strong{font-size:26px}
#engineer-direct .case-cards{grid-template-columns:repeat(3,minmax(0,1fr))}
#engineer-direct .case-card img{height:95px}}
@media (max-width:900px){#engineer-direct{column-gap:22px}
#engineer-direct .portrait{min-height:600px}
#engineer-direct .max-cta{padding:14px 16px;gap:12px;font-size:14px}
#engineer-direct .max-cta>span:nth-child(2){padding-left:14px}
#engineer-direct .max-cta img{width:61px}
#engineer-direct .chat-body{padding:10px}
#engineer-direct .bubble{max-width:94%}
#engineer-direct .voice-bubble{width:94%}
#engineer-direct .intro-content img{width:68px;height:66px}
#engineer-direct .portrait-caption{font-size:12px}
#engineer-direct .desktop-break{display:none}
#engineer-direct .portrait figcaption strong{font-size:23px}}
@media (max-width:760px){#engineer-direct .version{display:block}
#engineer-direct{grid-template-columns:1fr;gap:22px;padding-block:26px}
#engineer-direct .module-intro{grid-column:1;grid-row:1}
#engineer-direct .ed-title{font-size:clamp(32px,7vw,42px);margin-block:11px 12px}
#engineer-direct .lead{font-size:14px}
#engineer-direct .max-cta{font-size:15px;min-height:58px;padding-inline:18px}
#engineer-direct .max-cta img{width:66px}
#engineer-direct .response-time{font-size:12px}
#engineer-direct .attachment-line{gap:4px 10px}
#engineer-direct .attachment-line>span{font-size:11px}
#engineer-direct .engineer-scene{grid-column:1;grid-row:2;display:block}
#engineer-direct .portrait{height:210px;min-height:0;max-height:none;background:#9aa0a2}
#engineer-direct .portrait>img{width:50%;left:auto;right:0;object-position:50% 40%;object-fit:cover}
#engineer-direct .portrait:after{inset:0;background:linear-gradient(90deg,#0a243bf5,#0a243ba0 50%,transparent 80%)}
#engineer-direct .portrait figcaption{left:22px;bottom:35px;max-width:57%}
#engineer-direct .portrait figcaption strong{font-size:25px}
#engineer-direct .portrait figcaption>span{font-size:12px}
#engineer-direct .portrait-caption{display:none}
#engineer-direct .conversation-area{grid-column:1;grid-row:3}
#engineer-direct .chat-body{height:390px;padding:12px}
#engineer-direct .bubble{max-width:90%;font-size:14px}
#engineer-direct .voice-bubble{width:90%}
#engineer-direct .intro-content{gap:8px}
#engineer-direct .intro-content p{font-size:13px}
#engineer-direct .voice-transcript{font-size:14px}
#engineer-direct .demo-heading{font-size:11px}
#engineer-direct .case-gallery{grid-row:4;margin-top:0;padding-top:20px}
#engineer-direct .gallery-heading{display:block}
#engineer-direct .gallery-heading h2{font-size:23px}
#engineer-direct .gallery-heading>span{display:block;margin-top:7px}
#engineer-direct .case-cards{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px}
#engineer-direct .case-card>span{font-size:11px;padding:8px}
#engineer-direct .case-card img{height:85px}
#engineer-direct .prepare-panel{grid-row:5;padding:16px;margin-top:0}
#engineer-direct .prepare-top{align-items:flex-start}
#engineer-direct .prepare-top h2{font-size:22px}
#engineer-direct .prepare-top .quiet-button{padding:8px;font-size:12px}
#engineer-direct .prepare-grid{grid-template-columns:1fr;gap:24px}}
@media (max-width:430px){#engineer-direct .portrait{height:190px}
#engineer-direct .portrait>img{width:54%}
#engineer-direct .portrait figcaption{left:17px;bottom:30px}
#engineer-direct .portrait figcaption strong{font-size:22px}
#engineer-direct .portrait figcaption>span:first-child{font-size:10px}
#engineer-direct .case-cards{grid-template-columns:repeat(2,minmax(0,1fr))}
#engineer-direct .case-card img{height:86px}
#engineer-direct .max-cta{gap:11px;padding-inline:15px;font-size:14px}
#engineer-direct .max-cta>span:nth-child(2){padding-left:12px}
#engineer-direct .max-cta img{width:58px}
#engineer-direct .chat-body{padding:10px 8px}
#engineer-direct .bubble{max-width:95%;padding:9px 10px 6px}
#engineer-direct .voice-bubble{width:95%}
#engineer-direct .max-chat-header{padding:8px 10px;gap:8px}
#engineer-direct .chat-back{margin-right:0}
#engineer-direct .max-chat-header strong{font-size:13px}
#engineer-direct .max-chat-header small{font-size:10px}
#engineer-direct .demo-heading{font-size:10px}
#engineer-direct .intro-content img{width:61px;height:68px}
#engineer-direct .voice-wave{gap:1px}
#engineer-direct .voice-control{gap:7px}
#engineer-direct dialog{padding:16px}
#engineer-direct dialog h2{font-size:24px}
#engineer-direct .response-time small{font-size:10px}
#engineer-direct .attachment-trigger{font-size:12px}
#engineer-direct .gallery-heading h2{font-size:21px}}
@media (prefers-reduced-motion:reduce){#engineer-direct *,#engineer-direct *:before,#engineer-direct *:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
@media (min-width:761px){#engineer-direct .ed-title{font-size:40px}
#engineer-direct .main-actions{margin-top:15px}
#engineer-direct .portrait{max-height:none}
#engineer-direct{row-gap:20px}
#engineer-direct .chat-body{height:365px}
#engineer-direct .intro-content img{height:55px;width:82px}}
#engineer-direct .max-cta>span:last-child{font-size:20px}
#engineer-direct .chat-composer>svg:first-child{width:19px;flex-shrink:0}
#engineer-direct .portrait>img{transform:scaleX(-1) scale(1.08)}
#engineer-direct{margin-block:0;margin-inline:auto;scroll-margin-top:110px;isolation:isolate;text-align:left;line-height:normal}
#engineer-direct .ed-title{font-weight:600;max-width:none;text-transform:none}
#engineer-direct .ed-alternative{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:3px;font-size:12px;color:#61717d}
#engineer-direct .ed-alternative a{display:inline-flex;align-items:center;min-height:44px;color:#61717d;text-decoration:underline;text-underline-offset:3px}
#engineer-direct .ed-alternative a:hover{color:#273f52}
#engineer-direct .ed-messenger-note{font-size:11px;line-height:1.45;color:#677580;margin-top:0;max-width:650px}
#engineer-direct #ed-cases-heading{font-weight:600;font-size:22px;line-height:1.2;margin:5px 0 0;letter-spacing:-.025em}
#engineer-direct dialog{margin:auto}
#engineer-direct .max-chat-header{position:static;box-shadow:none;border:0;min-height:0}
#engineer-direct .case-card img{margin:0}
#engineer-direct .portrait>img{border-radius:0}
#engineer-direct .chat-body{scrollbar-gutter:stable}
#engineer-direct .case-cards{list-style:none;margin:0;padding:0}

#engineer-direct .ed-alternative a{gap:6px}
#engineer-direct .ed-alternative a svg{width:18px;height:18px;flex:none}
#engineer-direct .ed-voice-caption{font-size:11px;font-weight:600;color:#297c9d;margin:0 0 8px}
#engineer-direct .transcript-toggle{width:auto;min-width:52px;padding:0 8px;font-size:11px}
#engineer-direct .ed-transcript-library{grid-column:1/-1;border-top:1px solid var(--line);padding-top:12px;font-size:13px;color:var(--ink)}
#engineer-direct .ed-transcript-library summary{cursor:pointer;min-height:44px;padding:12px 0;line-height:1.5}
#engineer-direct .ed-transcript-intro{color:var(--muted);margin:0 0 12px}
#engineer-direct .ed-transcript-item{border-top:1px solid var(--line);padding:0 12px}
#engineer-direct .ed-transcript-item p{max-width:850px;line-height:1.7;margin:10px 0}
#engineer-direct .ed-transcript-item audio{display:block;width:min(100%,450px);margin:10px 0}
#engineer-direct .ed-transcript-item h4{font-size:14px;margin:14px 0 8px}